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Ticket: Datagrab not able to locate import file

Status Resolved
Add-on / Version DataGrab 4.2.2
EE Version 7.2.15 Pro


May 12, 2023

When trying to configure a new import, after inputting the url to the .csv file I want to import, I receive the following on-screen error.
It is very weird because when I enter the same URL in my browser’s address bar, the file does get located as expected.
Very strange behaviour and I’m not sure what else I can try.

We’ve just recently upgraded from EE6 to EE7 Pro and with that we’ve had to change the php version on the website to 8.0.
Can this have an impact?

Hope to hear back from you soon!


BoldMinded (Brian)

Hello. The error is accurate… for some reason it can’t open the file. This is likely an issue with the server configuration, not the add-on itself. Do you have simple http auth or something in front of the site that would be preventing access?


BoldMinded (Brian)

Are you viewing the site at http and the file url is at https?



Hi, I am viewing both with https so I believe that shouldn’t be an issue.

We are using the Structure add-on which is now included in EE7. Can that possibly have anything to do with this? I tried accessing the URL directly from my webbrowser and that seems to be working just fine. Because this worked, I assumed the Structure add-on was not causing the issue but maybe I’m wrong.


BoldMinded (Brian)

Structure shouldn’t have anything to do with it. Are you sure it’s properly formatted CSV? There aren’t any errant commas or quotes messing up the format or DGs ability to read it?



Hi, Thanks for your help guiding me to the solution. It appears that something was indeed not correct in my csv file.

Have a nice day.



Hi, I just bumped into something else worth adding to this thread. It seems that this error is somehow related to the PHP-FPM setting. I was forced to disable this but after doing so, I see the same error from my initial comment. Is PHP-FPM required for this add-on to work?


BoldMinded (Brian)

No it doesn’t require FPM, should work with mod-apache just fine too.

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