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Ticket: Reel 1.7 does not load videos on ee6 and 7
| Status | Resolved |
| Add-on / Version | Reel 1.7 |
| Severity | |
| EE Version | 7.2.11 |
Dan Munday
Mar 16, 2023Reel 1.7 does not load videos on ee 6 and 7
Video:
https://www.dropbox.com/s/42qsbdbhn3sogva/reel_does_not_load.mov?dl=0
Console message:
https://www.dropbox.com/s/zmwve5vh989us4q/reel_console_erros.png?dl=0
BoldMinded (Brian)
If you right click the URL in that error message and open it in a new tab it should reveal a PHP error. If you don’t see it there you might have to check your logs.
TBH in the past when this happens it is most likely an API credentials error or something else happening that is out of Reel’s control.
Dan Munday
Yes, I found it. here it is: https://www.dropbox.com/s/34ani39dwerbmom/reel-php_message.png?dl=0
BoldMinded (Brian)
Comment has been marked private.