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Ticket: Json To Grid Field Import Issue

Status Resolved
Add-on / Version DataGrab 4.0.2
Severity
EE Version 2.3.2

Cameron Ross

Apr 28, 2022

Hi

We were using the old 3.x version but upgraded to the latest version yesterday

We importing from json to a grid field

When values import but at the end of the import they grid field rows/data gets removed

Can you help?

Its urgent

Thank you

#1

BoldMinded (Brian)

Apr 28, 2022

Can you share the import log with me? Also a screenshot of your import settings page? I see you provided cp login info but I do not log in unless it’s absolutely necessary.

You said it’s urgent but based on my schedule right now I unfortunately won’t be able to look into this until next week.

#2

Cameron Ross

Apr 28, 2022

Comment has been marked private.

#3

BoldMinded (Brian)

Apr 28, 2022

I’m going to need more details on the overriding part you’re referring to. Can you share screenshots or a video of what you’re doing so I can replicate it locally without guessing? 😊

#4

BoldMinded (Brian)

Apr 28, 2022

I logged into your CP to take a look. Can you pick out just 2 or 3 entries that are not working and make a smaller version of your import file? Then share that file with me either via Dropbox as a comment in the ticket or just share a URL from your server where I can grab it. It’ll be easier for me to test this locally.

#5

Cameron Ross

Apr 28, 2022

Comment has been marked private.

#6

Cameron Ross

Apr 29, 2022

Comment has been marked private.

#7

BoldMinded (Brian)

May 03, 2022

Comment has been marked private.

#8

Cameron Ross

May 03, 2022

Comment has been marked private.

#9

BoldMinded (Brian)

May 03, 2022

Can you pick out just 2 or 3 entries that are not working and make a smaller version of your import file?

#10

BoldMinded (Brian)

May 03, 2022

#11

Cameron Ross

May 04, 2022

Comment has been marked private.

#12

Cameron Ross

May 04, 2022

Comment has been marked private.

#13

BoldMinded (Brian)

May 04, 2022

Comment has been marked private.

#14

Cameron Ross

May 10, 2022

That worked perfectly

Thanks for all your help

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