Publisher is EE6 compatible, but it does not support the Fluid field. Please do not contact asking when support will be available.

If you purchased an add-on from expressionengine.com, be sure to visit boldminded.com/claim to add the license to your account here on boldminded.com.

Ticket: Unlicensed after Claiming Licence

Status Resolved
Add-on / Version DataGrab 4.0.2
Severity
EE Version Licenses

Dan Cooper

Apr 06, 2022

Hi.
So I just purchased the license on EE and Claimed it on your site. and I wanted to know how long before the addon becomes licensed.

Many Thanks

#1

BoldMinded (Brian)

Apr 06, 2022

Try clearing your EE cache, or re-save the DataGrab license form in the CP.

#2

Dan Cooper

Apr 06, 2022

Tried both. No luck yet.

Thanks

#3

BoldMinded (Brian)

Apr 06, 2022

Everything on my end looks good and valid. You must have an old cached version of the license locally. In your system/user/cache directory should be a datagrab_last_ping file. Delete it and it should come back as valid.

#4

Dan Cooper

Apr 07, 2022

Comment has been marked private.

#5

BoldMinded (Brian)

Apr 07, 2022

Comment has been marked private.

#6

BoldMinded (Brian)

Apr 07, 2022

Also, no other customers have reported similar issues and they have the same add-on build that you do, so it seems specific to your site/server.

#7

Dan Cooper

Apr 07, 2022

Comment has been marked private.

#8

BoldMinded (Brian)

Apr 07, 2022

I’m going to need to see the CP and probably FTP access to look into this. I can’t speculate what is happening.

#9

BoldMinded (Brian)

Apr 07, 2022

I just entered your license code into my dev environment and it is also coming back as valid.

#10

Dan Cooper

Apr 07, 2022

Comment has been marked private.

#11

Dan Cooper

Apr 07, 2022

Comment has been marked private.

#12

Dan Cooper

Apr 11, 2022

Comment has been marked private.

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