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Ticket: Unlicensed after Claiming Licence

Status Resolved
Add-on / Version DataGrab 4.0.2
Severity
EE Version Licenses

Dan Cooper

Apr 06, 2022

Hi.
So I just purchased the license on EE and Claimed it on your site. and I wanted to know how long before the addon becomes licensed.

Many Thanks

#1

BoldMinded (Brian)

Try clearing your EE cache, or re-save the DataGrab license form in the CP.

#2

Dan Cooper

Tried both. No luck yet.

Thanks

#3

BoldMinded (Brian)

Everything on my end looks good and valid. You must have an old cached version of the license locally. In your system/user/cache directory should be a datagrab_last_ping file. Delete it and it should come back as valid.

#4

Dan Cooper

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#5

BoldMinded (Brian)

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#6

BoldMinded (Brian)

Also, no other customers have reported similar issues and they have the same add-on build that you do, so it seems specific to your site/server.

#7

Dan Cooper

Comment has been marked private.

#8

BoldMinded (Brian)

I’m going to need to see the CP and probably FTP access to look into this. I can’t speculate what is happening.

#9

BoldMinded (Brian)

I just entered your license code into my dev environment and it is also coming back as valid.

#10

Dan Cooper

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#11

Dan Cooper

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#12

Dan Cooper

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