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Ticket: Unlicensed after Claiming Licence
| Status | Resolved |
| Add-on / Version | DataGrab 4.0.2 |
| Severity | |
| EE Version | Licenses |
Dan Cooper
Apr 06, 2022
Hi.
So I just purchased the license on EE and Claimed it on your site. and I wanted to know how long before the addon becomes licensed.
Many Thanks
BoldMinded (Brian)
Apr 06, 2022
Try clearing your EE cache, or re-save the DataGrab license form in the CP.
Dan Cooper
Apr 06, 2022
Tried both. No luck yet.
Thanks
BoldMinded (Brian)
Apr 06, 2022
Everything on my end looks good and valid. You must have an old cached version of the license locally. In your system/user/cache directory should be a datagrab_last_ping file. Delete it and it should come back as valid.
Dan Cooper
Apr 07, 2022
Comment has been marked private.
BoldMinded (Brian)
Apr 07, 2022
Comment has been marked private.
BoldMinded (Brian)
Apr 07, 2022
Also, no other customers have reported similar issues and they have the same add-on build that you do, so it seems specific to your site/server.
Dan Cooper
Apr 07, 2022
Comment has been marked private.
BoldMinded (Brian)
Apr 07, 2022
I’m going to need to see the CP and probably FTP access to look into this. I can’t speculate what is happening.
BoldMinded (Brian)
Apr 07, 2022
I just entered your license code into my dev environment and it is also coming back as valid.
Dan Cooper
Apr 07, 2022
Comment has been marked private.
Dan Cooper
Apr 07, 2022
Comment has been marked private.
Dan Cooper
Apr 11, 2022
Comment has been marked private.