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EE4 compatibility updates:

  • Publisher is EE4 and EE5 compatible, but it does not currently support the Fluid field (it's in the works).
  • Reel is EE4 and EE5 compatible, but it does not currently support the Fluid field.

Ticket: Keep asking to save licence number

Status Client Wait
Add-on / Version Publisher Lite 3.1.2
Severity
EE Version 5.3.0
Images

Harold Kuiper

6 days ago

Hi Brian,
In CP we’re being asked to save the licence number for Publisher constantly. We’re saving it every time.
The site we’re developing on is behind an htaccess password. Is that maybe the reason? Or is there another reason?
Best regards,
Harold

 

#1

BoldMinded (Brian)

6 days ago

What is the license number you’re entering? (make sure your comment is private when you respond)

#2

Harold Kuiper

6 days ago

Comment has been marked private.

#3

Harold Kuiper

6 days ago

Hi Brian,
Did you have a chance to fix this?
Best regards,
Harold

#4

BoldMinded (Brian)

6 days ago

No, I haven’t had a chance to look into it. The license is showing as valid though on my end. Do you see a publisher_last_ping file in your user/cache directory?

#5

Harold Kuiper

6 days ago

Comment has been marked private.

#6

BoldMinded (Brian)

5 days ago

I can’t really look into this unless I have CP and maybe FTP access. Without it everything is speculation.

#7

Harold Kuiper

5 days ago

Comment has been marked private.

#8

Harold Kuiper

5 days ago

Comment has been marked private.

#9

BoldMinded (Brian)

5 days ago

FTP info provided doesn’t work

#10

Harold Kuiper

5 days ago

Hi Brian, we’ve updated the ticket again maybe something went wrong copy pasting.
Could you let us know if you run into any problems?

Kind regards,
Harold

#11

BoldMinded (Brian)

5 days ago

Still isn’t working with the info provided. Using SFTP and port 22. Did you test the login yourself?

#12

Harold Kuiper

5 days ago

Comment has been marked private.

#13

Harold Kuiper

5 days ago

Did this work?

#14

Harold Kuiper

5 days ago

Comment has been marked private.

#15

Harold Kuiper

5 days ago

Comment has been marked private.

#16

BoldMinded (Brian)

5 days ago

Comment has been marked private.

#17

Harold Kuiper

5 days ago

Hi Brian, thanks. This helps us for now!!! Harold

#18

BoldMinded (Brian)

4 days ago

The FTP info you provided doesn’t work. I can take a look and find the proper fix if I’m able to login.

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