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Ticket: Keep asking to save licence number

Status Resolved
Add-on / Version Publisher Lite 3.1.2
Severity
EE Version 5.3.0
Images

Harold Kuiper

Feb 11, 2020

Hi Brian,
In CP we’re being asked to save the licence number for Publisher constantly. We’re saving it every time.
The site we’re developing on is behind an htaccess password. Is that maybe the reason? Or is there another reason?
Best regards,
Harold

 

#1

BoldMinded (Brian)

Feb 11, 2020

What is the license number you’re entering? (make sure your comment is private when you respond)

#2

Harold Kuiper

Feb 11, 2020

Comment has been marked private.

#3

Harold Kuiper

Feb 11, 2020

Hi Brian,
Did you have a chance to fix this?
Best regards,
Harold

#4

BoldMinded (Brian)

Feb 11, 2020

No, I haven’t had a chance to look into it. The license is showing as valid though on my end. Do you see a publisher_last_ping file in your user/cache directory?

#5

Harold Kuiper

Feb 11, 2020

Comment has been marked private.

#6

BoldMinded (Brian)

Feb 11, 2020

I can’t really look into this unless I have CP and maybe FTP access. Without it everything is speculation.

#7

Harold Kuiper

Feb 12, 2020

Comment has been marked private.

#8

Harold Kuiper

Feb 12, 2020

Comment has been marked private.

#9

BoldMinded (Brian)

Feb 12, 2020

FTP info provided doesn’t work

#10

Harold Kuiper

Feb 12, 2020

Hi Brian, we’ve updated the ticket again maybe something went wrong copy pasting.
Could you let us know if you run into any problems?

Kind regards,
Harold

#11

BoldMinded (Brian)

Feb 12, 2020

Still isn’t working with the info provided. Using SFTP and port 22. Did you test the login yourself?

#12

Harold Kuiper

Feb 12, 2020

Comment has been marked private.

#13

Harold Kuiper

Feb 12, 2020

Did this work?

#14

Harold Kuiper

Feb 12, 2020

Comment has been marked private.

#15

Harold Kuiper

Feb 12, 2020

Comment has been marked private.

#16

BoldMinded (Brian)

Feb 12, 2020

Comment has been marked private.

#17

Harold Kuiper

Feb 12, 2020

Hi Brian, thanks. This helps us for now!!! Harold

#18

BoldMinded (Brian)

Feb 13, 2020

The FTP info you provided doesn’t work. I can take a look and find the proper fix if I’m able to login.

#19

Harold Kuiper

Feb 19, 2020

Comment has been marked private.

#20

BoldMinded (Brian)

Feb 19, 2020

Comment has been marked private.

#21

Harold Kuiper

Feb 20, 2020

Comment has been marked private.

#22

BoldMinded (Brian)

Feb 20, 2020

Comment has been marked private.

#23

Mike Majhach

Feb 22, 2020

Same problem but with the Bloqs module. Purchased through EE store. It’s particularly annoying because it pops up at random times while working and takes you to the settings page of Bloqs, hence losing for example the entry you were editing.

Posting the serial key in a private comment.

#24

Mike Majhach

Feb 22, 2020

Comment has been marked private.

#25

BoldMinded (Brian)

Feb 22, 2020

Mike did you go to BoldMinded.com/claim to attach the EE store license to your account here?

#26

BoldMinded (Brian)

Feb 22, 2020

Mike is you claimed the license and it still redirects them create a new ticket and add cp and ftp info and I’ll take a closer look.

#27

BoldMinded (Brian)

Feb 22, 2020

Comment has been marked private.

#28

BoldMinded (Brian)

Feb 22, 2020

Yeah, Mike, I think you need to claim the license. I don’t see it in my system, so that is probably why it is failing.

#29

Mike Majhach

Feb 22, 2020

RE:  Mike did you go to BoldMinded.com/claim to attach the EE store license to your account here?


Nope, done that now, let’s see for a bit if this works. Thanks!

#30

Harold Kuiper

Feb 24, 2020

Hi Brian,

We’ve added the ip’s to the whitelist, you should be able to get in now

Kind regards,
Wiebe.

#31

BoldMinded (Brian)

Feb 24, 2020

Everything works except the CP login.

#32

Harold Kuiper

Feb 24, 2020

Comment has been marked private.

#33

BoldMinded (Brian)

Feb 24, 2020

Should be fixed now. I didn’t properly account for Publisher Lite in my validation code. I’ll have it fixed in the next official release, but for now your staging site is working.

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