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Ticket: Keep asking to save licence number

Status Resolved
Add-on / Version Publisher Lite 3.1.2
Severity
EE Version 5.3.0

Harold Kuiper

Feb 11, 2020

Hi Brian,
In CP we’re being asked to save the licence number for Publisher constantly. We’re saving it every time.
The site we’re developing on is behind an htaccess password. Is that maybe the reason? Or is there another reason?
Best regards,
Harold

 

#1

BoldMinded (Brian)

What is the license number you’re entering? (make sure your comment is private when you respond)

#2

Harold Kuiper

Comment has been marked private.

#3

Harold Kuiper

Hi Brian, Did you have a chance to fix this? Best regards, Harold

#4

BoldMinded (Brian)

No, I haven’t had a chance to look into it. The license is showing as valid though on my end. Do you see a publisher_last_ping file in your user/cache directory?

#5

Harold Kuiper

Comment has been marked private.

#6

BoldMinded (Brian)

I can’t really look into this unless I have CP and maybe FTP access. Without it everything is speculation.

#7

Harold Kuiper

Comment has been marked private.

#8

Harold Kuiper

Comment has been marked private.

#9

BoldMinded (Brian)

FTP info provided doesn’t work

#10

Harold Kuiper

Hi Brian, we’ve updated the ticket again maybe something went wrong copy pasting. Could you let us know if you run into any problems?

Kind regards, Harold

#11

BoldMinded (Brian)

Still isn’t working with the info provided. Using SFTP and port 22. Did you test the login yourself?

#12

Harold Kuiper

Comment has been marked private.

#13

Harold Kuiper

Did this work?

#14

Harold Kuiper

Comment has been marked private.

#15

Harold Kuiper

Comment has been marked private.

#16

BoldMinded (Brian)

Comment has been marked private.

#17

Harold Kuiper

Hi Brian, thanks. This helps us for now!!! Harold

#18

BoldMinded (Brian)

The FTP info you provided doesn’t work. I can take a look and find the proper fix if I’m able to login.

#19

Harold Kuiper

Comment has been marked private.

#20

BoldMinded (Brian)

Comment has been marked private.

#21

Harold Kuiper

Comment has been marked private.

#22

BoldMinded (Brian)

Comment has been marked private.

#23

Mike Majhach

Same problem but with the Bloqs module. Purchased through EE store. It’s particularly annoying because it pops up at random times while working and takes you to the settings page of Bloqs, hence losing for example the entry you were editing.

Posting the serial key in a private comment.

#24

Mike Majhach

Comment has been marked private.

#25

BoldMinded (Brian)

Mike did you go to BoldMinded.com/claim to attach the EE store license to your account here?

#26

BoldMinded (Brian)

Mike is you claimed the license and it still redirects them create a new ticket and add cp and ftp info and I’ll take a closer look.

#27

BoldMinded (Brian)

Comment has been marked private.

#28

BoldMinded (Brian)

Yeah, Mike, I think you need to claim the license. I don’t see it in my system, so that is probably why it is failing.

#29

Mike Majhach

RE: Mike did you go to BoldMinded.com/claim to attach the EE store license to your account here?

Nope, done that now, let’s see for a bit if this works. Thanks!

#30

Harold Kuiper

Hi Brian,

We’ve added the ip’s to the whitelist, you should be able to get in now

Kind regards, Wiebe.

#31

BoldMinded (Brian)

Everything works except the CP login.

#32

Harold Kuiper

Comment has been marked private.

#33

BoldMinded (Brian)

Should be fixed now. I didn’t properly account for Publisher Lite in my validation code. I’ll have it fixed in the next official release, but for now your staging site is working.

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