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Ticket: Unable to claim licence
| Status | Resolved |
| Add-on / Version | Logit 1.3.2 |
| Severity | |
| EE Version | 7.3.12 |
D Majer
Oct 20, 2023Hello,
We’ve recently upgraded a client site from EE6 to EE7 and are now seeing an invalid licence error for Logit. We originally purchased the licence from the EE website and realised that it isn’t listed in our Bold Minded account. When we try to claim the licence, nothing appears to happen. Please can you assist?
Thanks
BoldMinded (Brian)
I’d be happy to help but I need to know the license number and the email of the account you’re trying to claim it to. Make the comment private when sharing these.
D Majer
Comment has been marked private.
BoldMinded (Brian)
You should be able to claim the license now.