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Ticket: Error message on iPhone and Mac OS
| Status | Resolved |
| Add-on / Version | Snaptcha 3.2.2 |
| Severity | |
| EE Version | 7.3.6 |
Verve -Webdesign und Grafik
Jul 14, 2023Hi
I use Snaptcha as usual to prevent spam. When I test it on Windows and Android everything works perfect.
Now a new client is telling me that he sees the following error on desktop and mobile (Apple) - see image attached.
Do you have an idea why this happens?
BoldMinded (Brian)
Hi there. Please provide more information… example template code to the form you’re testing, I don’t need extra HTML tags, just enough of the EE code tags to replicate.
I also find this very suspect that it’s happening on iOS and not other devices.
BoldMinded (Brian)
All it’s doing is a very basic document.getElementById…
BoldMinded (Brian)
Have you tried other iOS devices? I suggest you do that first to see if it can be replicated. Be sure to try other devices not from the same company that the client is with (incase there are any policies setup on the phone). If you can confirm this is happening on multiple iOS devices I’ll take another look, but at this point I don’t see a clear bug to investigate.
Verve -Webdesign und Grafik
Comment has been marked private.
Verve -Webdesign und Grafik
Comment has been marked private.
Verve -Webdesign und Grafik
OK, I will do some tests first. Thank you
BoldMinded (Brian)
Should also remove any custom validation code you have to see if the issue persists.