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Ticket: Import Does Nothing

Status Resolved
Add-on / Version DataGrab 4.2.1
Severity
EE Version 7.2.8

Jessica Norman

Feb 05, 2023

I had an old version of ExpressionEngine (2) and an old version of Datagrab (2.1.0) that I use once a year for a specific annual project. It has worked for me for what I need (if it ain’t broke…), until this week when my server host made it so EE2 would no longer run (it worked last week, but this week it is dead). So this week I installed a clean version of EE 7.2.8 with a clean database and purchased a new license of Datagrab (4.2.1). I recreated my fields and channel. I configured an import just as I’ve done for years. I saved it.

I click “start import” and the status bar just sits. No content. No progress bar. No text. No error messages. Log shows nothing suspect. I inspected the progress bar and it shows a blank iframe. I tried to use the import URL and it immediately refreshes to say the import is complete, but when I check my channel entries it is totally blank. There should be around 700 entries.

#1

BoldMinded (Brian)

Feb 05, 2023

Hi Jessica. Im going to need a _lot_more info… screenshots of your import settings screens would be helpful so I know what is going on. What type of import? Local file or remote etc.

I assume by log you’re referring to the DataGrab-import.log file? Can you share the contents of the log file?

#2

BoldMinded (Brian)

Feb 06, 2023

Jessica, did you try to just re-configure the import? I’m assuming you upgraded DataGrab and it didn’t work? I’m still interested in seeing your settings, but generally people haven’t had issues where nothing happens with the import after upgrading.

#3

Jessica Norman

Feb 07, 2023

Comment has been marked private.

#4

BoldMinded (Brian)

Feb 07, 2023

Thanks for the log. I still really need to see how the import is configured. Screenshots would be helpful. Thanks.

#5

BoldMinded (Brian)

Feb 07, 2023

What version of PHP are you using?

#6

BoldMinded (Brian)

Feb 10, 2023

Jessica, are you able to share more information?

#7

BoldMinded (Brian)

Feb 14, 2023

Jessica I’m going to close this. If you are able to provide the requested information feel free to re-open the ticket.

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