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Ticket: License renewal
| Status | Resolved |
| Add-on / Version | Publisher 1.6.8 |
| Severity | |
| EE Version | 2.11.1 |
Marco Malavasi
Jun 17, 2016I just renewed our Publisher license through Devot-EE before noticing that all purchases must go through the BoldMinded store. What can I do to properly renew our license? I would rather not ask for a refund from Devot-EE and buy it again, because it will likely complicate things with our accounting office.
BoldMinded (Brian)
It looks like your account is showing 2 licenses. You just need to go to the licenses page in your profile and there should be a renew button.
Marco Malavasi
Sure, but I already purchased a renewal on Devot-EE. Is there a way to transfer my purchase here?
BoldMinded (Brian)
When did you purchase the renewal on Devot:ee?
Marco Malavasi
On 05-25-2016
BoldMinded (Brian)
That should be impossible. I stopped selling on Devot:ee in November of 2015.
Can you share your license code in a privately marked message?
BoldMinded (Brian)
I see the payment on Devot:ee. They must have a bug that is allowing renewal purchases. I’ll talk to Ryan about getting the payment and manually assign the license to you shortly so you should see it in your account.
BoldMinded (Brian)
Comment has been marked private.
Marco Malavasi
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BoldMinded (Brian)
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Marco Malavasi
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