Publisher does not support the Fluid field type. Please do not contact asking when support will be available.
If you purchased an add-on from expressionengine.com, be sure to visit boldminded.com/claim to add the license to your account here on boldminded.com.
Ticket: datagrab does not finish
| Status | With Customer |
| Add-on / Version | DataGrab 4.2.2 |
| Severity | |
| EE Version | 7.2 |
Cameron Ross
May 23, 2023Hi
I am using the latest version of datagrab
I just recently updated
I have 3 queries:
1
When I run my import it never fully completes
WAITING 68 of 68 records imported (100%)
https://snipboard.io/B4wRl7.jpg
I am not sure how to debug this
2
I need to manually update some fields. I have not mapped them in import config but these values always get overriden and cleared
3
If I set a batch of 10 the cron import will only go as far as 10 and will stop
Thanks
Cameron Ross
May 23, 2023
Comment has been marked private.
BoldMinded (Brian)
May 23, 2023
Hi, Cameron. Thanks for providing the FTP info but I only login to customer servers as an absolute last resort. To start debugging, what is in the DataGrab-import.log file? https://docs.boldminded.com/datagrab/docs/troubleshooting
BoldMinded (Brian)
May 23, 2023
And actually, if you’re still using DG 4 I’d rather give you the DG 5 beta version instead. It’s not worth the time and effort to debug and fix an old version that is going away soon.
BoldMinded (Brian)
May 23, 2023
Comment has been marked private.
Cameron Ross
May 24, 2023
Thanks
I get the following error
Warning
require(user/addons/datagrab/vendor-build/composer/../symfony/polyfill-mbstring/bootstrap.php): failed to open stream: No such file or directory
user/addons/datagrab/vendor-build/composer/autoload_real.php, line 41
Severity: E_WARNING
Fatal error: require(): Failed opening required ‘/home/693912.cloudwaysapps.com/attedmebet/public_html/system/user/addons/datagrab/vendor-build/composer/../symfony/polyfill-mbstring/bootstrap.php’ (include_path=’.:/usr/share/php’) in /home/693912.cloudwaysapps.com/attedmebet/public_html/system/user/addons/datagrab/vendor-build/composer/autoload_real.php on line 41
BoldMinded (Brian)
May 24, 2023
Did you check and verify if the file exists or does not exist at that location?
What version of php?
Cameron Ross
May 24, 2023
php 7.4
What exact file and path do i need to look for?
Thanks
BoldMinded (Brian)
May 24, 2023
The one that the error message said is missing
Cameron Ross
May 24, 2023
Comment has been marked private.
Cameron Ross
May 24, 2023
Comment has been marked private.
BoldMinded (Brian)
May 24, 2023
I just double checked the download I shared and it contains those files. Make sure you downloaded all the files and uploaded them to your server.
BoldMinded (Brian)
May 24, 2023
Try unchecking the Delete Old Entries option.
BoldMinded (Brian)
May 24, 2023
There is something weird happening when the Delete Old Entries option is checked, it’ll be a few days until I can look into this. In the mean time unchecking it should let the import work fine.
Cameron Ross
May 24, 2023
Comment has been marked private.
Cameron Ross
May 26, 2023
Comment has been marked private.
Cameron Ross
May 29, 2023
Comment has been marked private.
BoldMinded (Brian)
May 29, 2023
Nope. It’s a holiday weekend in the US and I’m still swamped with other work. It’ll be a few more days, sorry.
Cameron Ross
May 29, 2023
Comment has been marked private.
Cameron Ross
May 29, 2023
Comment has been marked private.
BoldMinded (Brian)
May 29, 2023
Cameron I’m sorry you’re having trouble with the add-on but I’m not going to change my weekend plans. If a previous version of DG was working fine then I suggest reverting back to that version until I can resolve this. Did you adequately test this version and the version you originally reported the bug about in a staging or dev environment before putting it into production and in front of the client?
Cameron Ross
May 29, 2023
Comment has been marked private.
Cameron Ross
May 31, 2023
Comment has been marked private.
BoldMinded (Brian)
May 31, 2023
Its in the Queue/Jobs/DeleteItem.php file.
Cameron Ross
Jun 01, 2023
Comment has been marked private.
BoldMinded (Brian)
Jun 02, 2023
Due to this being more than a simple code fix I’m not going to be able to get to it until some time next week, sorry.
BoldMinded (Brian)
4 days ago
I might have a fix available, just running some more tests. Will share an update later today.
Cameron Ross
4 days ago
Comment has been marked private.
BoldMinded (Brian)
4 days ago
Comment has been marked private.
Cameron Ross
4 days ago
Comment has been marked private.
Cameron Ross
4 days ago
Comment has been marked private.
BoldMinded (Brian)
4 days ago
Interesting. Glad it’s mostly working. Are you explicitly setting the status in your import file? E.g. “status” = “open” or something?
Cameron Ross
4 days ago
Comment has been marked private.
BoldMinded (Brian)
2 days ago
I’ll have another look, but I tested yesterday and it was soft deleting (e.g. setting them to “Closed” status instead of a full delete) for me locally.
Cameron Ross
2 days ago
Comment has been marked private.
BoldMinded (Brian)
2 days ago
No, you’ll need to edit this ticket and use the provided fields to share CP login info.
Cameron Ross
2 days ago
Comment has been marked private.
BoldMinded (Brian)
2 days ago
Comment has been marked private.
Cameron Ross
2 days ago
Comment has been marked private.
BoldMinded (Brian)
2 days ago
Credentials work, thanks!
BoldMinded (Brian)
1 day ago
I’m importing the same file locally, and with the same settings, and it’s soft deleting the old entries. I can see the code executing and the entries are assigned the “Closed” status. Have you double checked your configuration and tried running the imports again?