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Ticket: Accented Characters Importing as Question Marks

Status	With Customer
Add-on / Version	DataGrab 4.2.2
Severity
EE Version	6.4.11

Thomas Davis

May 16, 2023

Hi,

We have a basic CSV import setup. We have noticed that it imports accented characters (e.g. é) as question marks?

Is there a way we can fix this?

Best regards,
Thomas

Note: the details I have shared below are to a development environment. I will also include htaccess authentication details in case you are prompted for them.
The import is setup to import entries to the “Funding Decisions” channel.

Username: kooba
Password: si-preview-2023

BoldMinded (Brian)

May 16, 2023

Hi, Thomas. Thanks for providing the login info but I only do that as an absolute last resort. Can you please share with me a sample of your import file containing such characters, and what field you’re importing into EE. e.g the Title field or another custom field? And if it’s a custom field what type of field is it?

Thomas Davis

May 16, 2023

Comment has been marked private.

BoldMinded (Brian)

May 16, 2023

Hi, Thomas. I just did a test locally and it works fine for me.

<entry>
        <title>Entry with Spécïal Çharacters</title>
    </entry>

https://capture.dropbox.com/YPlrYrqYnhqG8zXG

I’m using a beta version of DG 5, I’m not making any more updates to v4. I can share a beta version of 5 with you to test with but I don’t think any changes were made to the codebase in v5 that would affect this behavior.

BoldMinded (Brian)

May 16, 2023

Comment has been marked private.

Thomas Davis

May 17, 2023

Comment has been marked private.