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Ticket: Import errors with channel id - MSM sites.

Status Resolved
Add-on / Version DataGrab 4.2.2
Severity
EE Version 7.2.15

Liam Crean

Apr 19, 2023

Hello Brian

We keep getting errors like this when trying even very simple imports with DG

21:16:03 04/18/2023 Begin Importing [Departure 140979]
21:16:03 04/18/2023 [Departure 140979] is a new entry
21:16:04 04/18/2023 Import error with entry Departure 140979 with the channel_id field: Invalid Selection
21:16:04 04/18/2023 Begin Importing [Departure 139195]
21:16:04 04/18/2023 [Departure 139195] already exists. Updating.
21:16:04 04/18/2023 Import error with entry Departure 139195 with the channel_id field: Invalid Selection

Also the settings in DB have correct channel ID

a:5:{s:6:“import”;a:4:{s:4:“type”;s:3:“csv”;s:7:“channel”;s:3:“109”;s:5:“limit”;s:2:“10”;

We can give you SFTP access if you have an IP we can whitelist.

We did try to switch license (added to wrong site - we’re on the Schools MSM). but I can’t remove the license from this site - and apply to another.

Happy to pay for support and/or more licenses (we definitely need 2 licenses in the short term, 4 in the long term)

Thanks, Liam

#1

BoldMinded (Brian)

Apr 19, 2023

Are you sure the channel you’re trying to import to exists? Have you tried re-creating your import from scratch?

#2

Liam Crean

Apr 20, 2023

Comment has been marked private.

#3

BoldMinded (Brian)

Apr 20, 2023

Can you share an example of your import file? This doesn’t have anything to do with the license.

#4

Liam Crean

Apr 20, 2023

Comment has been marked private.

#5

BoldMinded (Brian)

Apr 20, 2023

The build in the next comment should fix it without having to do whatever work around you implemented. It was not performing a query correctly, but now it has the site_id in the query so its should find the correct channel data for the import.

#6

BoldMinded (Brian)

Apr 20, 2023

Comment has been marked private.

#7

Liam Crean

Apr 21, 2023

Comment has been marked private.

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