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Ticket: Can’t clear license key prompt

Status Resolved
Add-on / Version Snaptcha 7.2.7
Severity
EE Version 7.2.9

Paul Vance

Feb 14, 2023

I just purchased another license for this add-on. I claimed the license on your site, and cleared the EE cache, and I’m still getting a message saying it needs to be claimed. Exact same issue as ticket #2566 when I purchased Simple Grids & Tables 1.5.4.

#1

BoldMinded (Brian)

Can you share the license number in a private comment?

#2

Paul Vance

Comment has been marked private.

#3

BoldMinded (Brian)

How much time has passed since you first entered the license key?

#4

BoldMinded (Brian)

Comment has been marked private.

#5

Paul Vance

Comment has been marked private.

#6

BoldMinded (Brian)

I’ll take a look at this locally but it does kind of sound like a caching issue.

Glad you got it sorted out.

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