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Ticket: Datagrab errors

Status Resolved
Add-on / Version DataGrab 4.0.3
Severity
EE Version 6.1.1

mediasuite

May 12, 2022

Hi support,

I’ve just installed the latest version of Datagrab into our EE website and I’m seeing a few errors while creating a new import and when trying to save the import, I also see a few errors and I’m not sure how to solve this.
Step 1 of creating a new import goes well;
Step 2 is showing an error at the top;
Step 3 also shows an error at the top of the page;
Step 4 does not load any Datagrab page but just shows a few errors on the page;

I hope the information I provided would be a good start to solve this issue.
Hope to hear back from you soon!

 

#1

BoldMinded (Brian)

May 13, 2022

I’m not sure if the ini_set error is causing the other errors, but that is a server setting you’ll need to change. I’ll get back to you on the other errors today.

#2

mediasuite

May 13, 2022

Hi,

I was able to get the ini_set() errors resolved with the help of our hosting provider.
This resolved all the errors shown in step 2 and a few in step 3. I made new screenshots of these errors and attached them to this ticket.
Perhaps this will help to further investigate the issue.

Hope to hear back from you soon!

#3

BoldMinded (Brian)

May 13, 2022

Comment has been marked private.

#4

mediasuite

May 13, 2022

Comment has been marked private.

#5

BoldMinded (Brian)

May 16, 2022

Comment has been marked private.

#6

mediasuite

May 16, 2022

Comment has been marked private.

#7

BoldMinded (Brian)

May 16, 2022

That video is too low quality, I can’t read anything from it. Please send screenshots of the relevant error messages.

#8

BoldMinded (Brian)

May 16, 2022

Delete the old screenshots from the ticket that are no longer relevant.

#9

mediasuite

May 16, 2022

Comment has been marked private.

#10

BoldMinded (Brian)

May 16, 2022

Ok, so I was able to change the video quality in Dropbox, for some reason it defaulted to the lowest, which I couldn’t read. It looks like you didn’t define any custom fields? Just the title and categories?

#11

mediasuite

May 16, 2022

Comment has been marked private.

#12

BoldMinded (Brian)

May 16, 2022

Comment has been marked private.

#13

BoldMinded (Brian)

May 16, 2022

Comment has been marked private.

#14

mediasuite

May 16, 2022

Comment has been marked private.

#15

BoldMinded (Brian)

May 16, 2022

Glad it’s working for you now. Yes, it’ll work with all the upcoming versions. The changes I sent you will be included in the next official release of DataGrab.

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