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Ticket: Reel update crash Bloqs
| Status | Resolved |
| Add-on / Version | Reel 1.5.2 |
| Severity | |
| EE Version | 5.3.2 |
Johan Hedin
Mar 03, 2021Hey, I have a channel with different block fields and one of these fields is “Video” where I use the Reel add on. Anwyay, when I updated Reel v 1.4.1 to 1.5.2 this channel crashed (all the styling is gone etc). The other channels I have that doesn’t include Bloqs, work just fine. If I uninstall Reel the channel with Bloqs work again.
The reason for updating in the first place was primarly because the video search function had stopped working (could be something that has npothing to do with the version). But atleast the “Bloqs channel” was still working and I could access the Reel field, even if the videos didn’t show up. I have also updated Bloqs to the latest version (works just fine), but the error with the latest Reel addon is still the same. And I have re uploaded the Reel module (if something gort corrupt during upload).
Ideas?
BoldMinded (Brian)
Can you provide a screenshot of what “crashed” looks like?
Make sure the themes folder is updated and your cache is cleared. Check your JS console for any errors and make sure there are no 404 requests for css or JS files.
Johan Hedin
Hey, I provided two screenshots in my first reply. One image is from inside the edit entry when “crashed/not loaded” and the other is inside the edit entry with Reel uninstalled (working).
Theme folder is updated. Deleted the old one and uploaded again just to make sure. That was my first thought as it kind of looks similar to errors I’ve had with theme folders before. I have cleared caches.
I can’t see any 404 requests for CSS or JS. The only 404 request I get is for the favicon. When I look at source code there is hardly anything on the edit entry page when Reel is installed compared to when it isn’t. The page simply doesn’t load all the information. What I found is that the field.css file is 0 bytes. Should it be like that? (That’s from the downloaded file).
BoldMinded (Brian)
What version of Bloqs are you using?
Johan Hedin
I use 4.6.0. I updated it to see if it would fix the problem with Reel, but I get the exact same result.
BoldMinded (Brian)
Make sure your error reporting is turned up. There is a PHP error happening and it’s not being displayed right now. https://gist.github.com/litzinger/5598641
Johan Hedin
Ok, I have tested the above but nothing happens for this page. I get reporting at the bottom of the screen from other pages inside EE but not from this page.
BoldMinded (Brian)
Does this happen on every entry or just one?
So you’re staying it still looks like your first screenshot?
You might have to provide ftp and cp access for me to look at this.
Johan Hedin
Comment has been marked private.
BoldMinded (Brian)
Found the error msg
E_COMPILE_ERROR Error in file App.php at line 16: Cannot declare class BoldMinded\Reel\Library\Basee\App, because the name is already in use
BoldMinded (Brian)
It should be fixed now. There was a left over folder in the vendor folder that does not exist in the latest builds, so it appears when you uploaded the new version you didn’t do a clean replacement of the files, instead a merging? I don’t know what system you’re on or how you update the site, but in the future be sure to remove the old add-on directories entirely, then replace it with the new one.
Should be good to go now.
BoldMinded (Brian)
FWIW the /reel/vendor/litzinger folder should not exist anymore… that is the one I deleted.
Johan Hedin
Thanks! Annoying that it was such a simple error. I was pretty sure I hade deleted the folder and reuploaded. I know I was lazy for the themes folder and just uploaded/replace but later deleted the themes folder and uploaded it from “scratch” to avoid any such problem you describe. I must have missed to do it for the addons folder for some reason. Well, lesson learned. I’ll always make sure to delete the folder rather then replacing it in the future. Thanx for fixing this. The original reason I had for upgrading was that youtube doesn’t pull any videos (it used to) in Reel (Vimeo still does). That problem still exist, but I’ll take an other look at it to see if I can fix it now that this issue is resolved. If not, I’ll create a new ticket for that.