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Ticket: Send for Approval not showing on all entries

Status Client Wait
Add-on / Version Publisher Lite 2.11.1
Severity
EE Version 5.2.4

Brent Jones

Jul 03, 2019

We are trying to get a workflow in place for the site (https://ssl-dfa-site.ark.org/admin.php) and the user group permissions all appear to be correct. The users in this group see the submit for approval on some entries and then on others in the same channel, the submit for approval isn’t there. We have spent a lot of time troubleshooting on this end to no avail. Any suggestions would be appreciated.

#1

BoldMinded (Brian)

Jul 03, 2019

Hi, Brent. Few questions:

“user group permissions all appear to be correct” - Can you share some screenshots of the Publisher settings for the user groups you’re referring to?

“The users in this group see the submit for approval” - The users in what group??

“the submit for approval isn’t there” - Can you take screenshots of this please? The Submit for approval only works for user groups who are setup as Editors, and the entry should only be able to be saved as a Draft in this scenario.

I basically need more info from you before I can really help with this. The information you originally provided was not enough to understand your scenario. Pictures, video screengrabs etc help.

Also, I’m 99% confident this option is working as it is supposed to, and there is just a misconfiguration in Publisher’s settings somewhere.

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