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Ticket: Diff causing 500 internal error
| Status | Resolved |
| Add-on / Version | Publisher Lite 2.8.3 |
| Severity | |
| EE Version | 4.3.3 |
Sears Davies
Sep 17, 2018Description:
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Enabling Diff on the control panel results in a 500 internal server error when you try to view the draft version of an entry.
Detailed steps to reproduce the issue:
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1. Install Publisher Lite on a website with existing content
2. Edit an entry and save a draft
3. Enable Diff (Full or Text Only)
4. Set the default view state to Open
5. Open the entry you edited in 2.
6. Change the view dropdown to View (Draft)
BoldMinded (Brian)
Hi, Sears. Did you check the PHP error logs to see what error is being thrown? I need something to go off of to fix or debug this. If its something caused by your content, then I will have no way to replicate it or know what the cause is without an error message.
Sears Davies
These are the errors reported in the errors log:
[warn] [client xxx.xxx.xxx.xxx] mod_fcgid: read data timeout in 45 seconds, referer: https://www.mydomainhere.com/admin.php?/cp/publish/edit/entry/501 [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: admin.php, referer: https://www.mydomainherers.com/admin.php?/cp/publish/edit/entry/501
BoldMinded (Brian)
What is the full content you’re trying to diff? Did you try to increase your memory limit or execution time? Diffing a large amount of content may be running into those limits.
BoldMinded (Brian)
Closing this ticket b/c its been almost 2 months with no response.