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Ticket: CP preview not always showing
| Status | Resolved |
| Add-on / Version | Publisher 2.6.0 |
| Severity | |
| EE Version | 3.5.7 |
Rob Allen
Jul 12, 2017Description:
When I save a draft entry and hit SAVE & PREVIEW some channels show the preview iframe but others don’t. Channels are all set up the same way in Publisher settings.
Caching/gzip is off
publisher_status param in place
no cache/publisher/log.txt file to look at
Detailed steps to reproduce the issue:
1. Change entry setting to View > Draft
2. Make text changes
3. Hit SAVE & PREVIEW
BoldMinded (Brian)
Can you please provide more info such as what your Approvals and Template Previews settings are set to (screenshot). Are you using Pages/Structure?
BoldMinded (Brian)
Also you provided a login, but didn’t include what channel I should create something in to test it.
Rob Allen
Darn sorry, bit of a heatwave where I am in the UK - not used to it!
Channel entries that work - Case studies Channel that doesn’t work - News
Rob
Rob Allen
No approvals set up (not needed, only will be used for client to work with drafts) No languages/translations (not needed) Template previews set to Preview URI versions Channel entry approvals - all channels unchecked Not using Pages or Structure
BoldMinded (Brian)
Just a heads up, its easier to define the template previews by using the options provided. You’re hard-coding the override when the current options would suffice.
https://www.dropbox.com/s/wp9zegwuj70s0j0/Screenshot 2017-07-16 16.39.00.png?dl=0
BoldMinded (Brian)
BTW, the FTP login you provided doesn’t give me access to anything. I can’t navigate the server and the directory it takes me to just has .ftpquota file in it.
Rob Allen
Comment has been marked private.
BoldMinded (Brian)
Rob, I just edited the “University College Hospital” entry and it showed the preview fine. I’m wondering if this is an issue with the caching in the exp_publisher_previews tables. Someone else was having a similar issue and deleting the rows in that table resolved it. In this case the cache time may have expired and it resolved itself. This is the other issue: https://boldminded.com/support/ticket/1494
I’ll look at some things to see if I can prevent this from happening.
BoldMinded (Brian)
Sorry its the exp_publisher_draft_previews table.
BoldMinded (Brian)
For the next release when you clear EE’s cache it’ll also clear the previews in that table.
https://www.dropbox.com/s/h37qnt9c1x16vdm/Screenshot 2017-07-17 20.06.54.png?dl=0